Refund Policy

Last Updated: August 25, 2026

1. Overview

This Refund Policy explains our policy regarding refunds for credit purchases made on the Global API Gateway platform. By purchasing credits, you agree to this Refund Policy.

2. Credit-Based System

Our Service operates on a credit-based payment model:

  • Credits are purchased in packages (e.g., $30 for 1,000 credits, $50 for 2,000 credits, $100 for 5,000 credits)
  • Credits are immediately added to your account upon successful payment
  • Credits do not expire and can be used at any time
  • Each API request consumes credits based on the API type

3. General Refund Policy

We offer refunds for credit purchases so you can buy with confidence. If you are not satisfied, you may request a refund as described below.

  • Unused credits: eligible for a full refund of the purchase amount
  • Partially used credits: eligible for a pro-rata refund based on remaining unused credits from that purchase
  • Refunds are processed manually after you contact us; we aim to handle requests within 3 business days
  • For faster handling, contact us via Telegram first

4. Eligible Refund Scenarios

You may request a refund in the following cases:

4.1 Unused Purchase (Full Refund)

If you have not used any credits from a purchase, that purchase is eligible for a full refund of the amount paid.

4.2 Partially Used Purchase (Pro-Rata Refund)

If you have used some credits from a purchase, we refund the unused portion on a pro-rata basis (see Section 8 for the calculation).

4.3 Duplicate Payment

If you are charged twice for the same transaction due to a technical error, we will refund the duplicate charge. Please contact us with proof of the duplicate charge.

4.4 Unauthorized Transaction

If your payment method was used without your authorization, please contact us immediately. We will investigate and may issue a refund if the transaction is confirmed to be fraudulent.

4.5 Service Unavailability

If our Service is unavailable for an extended period (more than 48 consecutive hours) due to our technical issues, and you have unused credits, we may offer a refund or credit extension on a case-by-case basis.

4.6 Billing Error

If you were charged an incorrect amount due to our error, we will refund the difference or the entire amount if appropriate.

5. Non-Refundable Scenarios

The following situations are not eligible for refunds:

  • Credits that have already been fully consumed from the purchase
  • Dissatisfaction with API results or data quality after credits have been used
  • API rate limits or temporary service restrictions
  • Account suspension or termination due to Terms of Service violations
  • Technical issues on your end (network problems, integration errors, etc.)
  • Misunderstanding of credit costs or API pricing after credits have been used

6. Refund Process

To request a refund:

  1. Contact us preferably via Telegram at @opendataapi (fastest), or by email at service@opendata-api.com
  2. Provide the following information:
    • Your account email address
    • Transaction ID or receipt
    • Date and amount of the purchase
    • Reason for the refund request
    • Any supporting documentation
  3. We will review and process your request within 3 business days (Telegram requests are usually handled faster)
  4. If approved, the refund is initiated to your original payment method; your bank or payment provider may take additional time (typically 5–10 business days) to post the credit

7. Refund Processing Time

After we approve your request:

  • We process the decision and initiate the refund within 3 business days
  • Refunds are sent to your original payment method
  • Your bank or payment provider may take additional time (typically 5–10 business days) to credit your account
  • You will receive a confirmation when the refund is initiated

8. Partial Refunds

When some credits from a purchase have been used, the refund amount is calculated pro-rata:

refund amount = purchase amount × (remaining unused credits from this purchase ÷ credits purchased)

Example: You buy 1,000 credits for $30 and use 200 credits. Remaining unused credits = 800. Refund ≈ $30 × (800 ÷ 1,000) = $24.

If you have multiple purchases, we allocate usage against the relevant payment record(s) when calculating the refund. Fully consumed credits from a purchase are not refundable.

9. Chargebacks

Please contact us first if you have a billing concern. We offer a clear refund path and aim to resolve requests within 3 business days (Telegram is usually faster). Filing a chargeback without contacting us first may delay resolution and can lead to:

  • Temporary suspension of account access while the dispute is reviewed
  • Our response to the chargeback with supporting documentation

We strongly encourage you to use our refund process before initiating a chargeback with your bank or card issuer.

10. Credit Expiration and Transfer

Credits do not expire and cannot be transferred between accounts. If you wish to use credits on a different account, you must use them from the original account or contact us for assistance.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or through our Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

For refund requests or questions about this policy, please contact us:

We aim to respond to and process refund requests within 3 business days. Reaching us on Telegram usually gets a faster response.